Legal

Privacy Policy

Last updated: April 4, 2026

Fleet Flo (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and disclose information when you use our fleet management SaaS platform.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, company name, and password (stored as a salted hash). For team members you invite, we collect their email address and assigned role.

Vehicle Data

We store vehicle details you enter, including make, model, year, VIN, license plate, color, rental rates, and maintenance records.

Renter & Driver Information

We store information about your renters and drivers that you input, including names, phone numbers, email addresses, payment history, and uploaded documents (e.g., driver's licenses, insurance cards, rental agreements).

Payment Information

Payment transactions recorded in the system (amounts, methods, dates, statuses) are stored in our database. Full payment card details are processed and stored by Square — we do not store raw card numbers or CVVs.

GPS & Location Data

If you connect a GPS integration (e.g., Bouncie), vehicle location data is retrieved from that provider and displayed within the app. We store GPS event logs including geofence alerts, speeding events, and location history as provided by the third-party GPS service.

Usage Data

We automatically collect log data including IP addresses, browser type, pages visited, timestamps, and error reports to improve the Service and diagnose technical issues.

2. How We Use Your Information

  • To provide, maintain, and improve the Service
  • To process subscription billing and payment transactions
  • To send transactional emails (welcome, payment receipts, collection reminders)
  • To send SMS notifications via Twilio (if enabled)
  • To generate reports and analytics within your workspace
  • To respond to support inquiries
  • To detect and prevent fraud, abuse, and security incidents
  • To comply with legal obligations

We do not sell your personal data to third parties. We do not use your data for advertising purposes.

3. Data Storage & Security

All Fleet Flo data is stored in Supabase (PostgreSQL), hosted on AWS infrastructure. Data is encrypted at rest using AES-256 and in transit using TLS 1.2+. Our database uses Row Level Security (RLS) policies to ensure strict tenant isolation — each workspace can only access its own data.

We implement industry-standard security measures including regular backups, vulnerability scanning, and access controls. However, no system is 100% secure. We encourage you to use strong passwords and report any suspected security incidents to hello@lonewolfco.com.

4. Third-Party Services

We use the following third-party services that may process your data:

Supabase

Database hosting, authentication, and file storage

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Square

SaaS subscription billing and in-app payment processing

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Twilio

SMS notifications and communication (if enabled)

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Bouncie

GPS vehicle tracking and geofencing (if connected)

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Resend

Transactional email delivery

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Sentry

Error monitoring and performance tracking

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Vercel

Application hosting and edge network

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5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. If you cancel your subscription, your data is retained for 90 days before permanent deletion, giving you time to export your data.

Certain data (e.g., payment records) may be retained longer where required by law or for legitimate business purposes such as accounting and fraud prevention.

6. Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Export:Download all your workspace data via the export features in the app (Settings → Export)
  • Correction: Request correction of inaccurate personal data
  • Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
  • Portability: Receive your data in a machine-readable format

To exercise any of these rights, contact us at hello@lonewolfco.com.

7. Cookies

We use essential cookies and local storage to maintain your authenticated session. We do not use tracking cookies or third-party advertising cookies. You can control cookie settings in your browser, but disabling essential cookies may prevent the Service from functioning correctly.

8. Children's Privacy

The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us personal information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or by posting a notice in the app. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact: