SMS Opt-In & Consent

Fleet Flo (operated by Amatista LLC) is a vehicle-rental management platform used by rental operators. Through Fleet Flo, an operator sends transactional SMS only to its own rental customers (renters) — there is no marketing or promotional texting. This page documents exactly how each renter consents to receive those messages, so the opt-in can be reviewed and verified. Account holders (operators) may also separately opt in to account-notification SMS about their own subscription — that opt-in is documented below as well.

How customers opt in

Consent is collected in person, at the point of rental — not through a public web form. The flow is:

1. When a rental operator sets up a renter in Fleet Flo, the operator asks the customer for express consent to receive SMS at the customer’s mobile number.
2. The operator records that consent by checking the consent box in the renter record (shown below) and entering the customer’s mobile number.
3. Fleet Flo stores the consent flag together with a timestamp and the capture source as durable opt-in evidence. SMS is never sent to a renter whose consent box is unchecked.

The consent disclosure (exactly as shown in the app)

This is the verbatim consent control an operator sees in Fleet Flo when collecting a renter’s SMS consent. It is shown here exactly as it first appears: unchecked. The operator must actively check it — it is never pre-selected, and SMS is never sent unless it is checked:

Default state: unchecked. No pre-selection. Consent is voluntary and is never a condition of renting a vehicle.

Operator account notifications (a separate, optional opt-in)

Separately from the renter messages above, the person who creates a Fleet Flo account (the rental operator) may optionally choose to receive account-notification SMS about their own subscription — trial reminders, payment issues, and important account updates. This opt-in lives on the account signup form as a distinct checkbox that is unchecked by default and is never required to create an account. This is the verbatim control, shown unchecked:

Default state: unchecked. The account holder must actively check it and enter their own mobile number; it is never pre-selected and is never a condition of signing up.

What messages are sent

Every message is transactional. Renter messages are triggered by the renter’s own rental account activity:

• Payment-due and late/overdue payment reminders
• Payment receipts and confirmations
• Vehicle and return reminders or alerts
• Rental-agreement renewal reminders

Operator (account-holder) messages, sent only to operators who opt in at signup, are triggered by the operator’s own subscription account activity:

• Free-trial reminders
• Payment-failed / past-due billing alerts
• Important account or subscription updates

Message frequency varies with account activity (for example, when a payment is due). Message and data rates may apply. We do not send marketing or promotional SMS through this program, and consent to SMS is never a condition of any rental or of creating an account.

Opting out (STOP) & help (HELP)

Any recipient (renter or operator) can opt out at any time by replying STOP to any message; they will receive a single confirmation and no further messages. Replying HELP returns the program name, rate notice, and support contact. Full program details are in our SMS Terms.

Sample messages

Each message identifies the rental operator and includes opt-out instructions, for example: